Deputy Director - Property Records and Taxpayer Services

Job Summary

The Property Records and Taxpayer Services (PRTS) Deputy Director provides leadership, guidance, and support to staff, managers, elected officials, and other government agencies across a broad range of essential public services, including property tax appraisal, assessment, calculation, forfeiture, and collection; property records; vital records; election administration; and driver, vehicle, and passport services. This position is responsible for helping administer these programs, and for leading projects, resolving operational issues, and helping ensure the department runs smoothly and effectively. The PRTS Deputy Director also plays a key role in strategic planning, budget management, and the overall direction of the department. This position serves as the director’s backup and assumes the director’s responsibilities when needed. The work requires a detailed knowledge of department operations, strong organizational and problem-solving skills, and the ability to exercise significant independent judgment in accordance with department and county policies as well as federal, state, and local regulations.

Minimum Qualifications

- Bachelor's degree in finance, public administration, political science, business, or related field - Five years of management or supervisory experience in a public or private entity engaged in property records, taxation, assessment, governmental licensing, elections, real estate, accounting, finance, or related field.

Desirable Experience

- More than seven (7) years of progressively responsible high-level managerial experience leading complex projects, managing teams, and overseeing a diverse workforce in a public or private organization engaged in property records, taxation, assessment, licensing, elections, real estate, accounting, finance, or related functions. - Experience with county or government budget development, administration, and oversight. - Experience writing, revising, and implementing policies and procedures that support operational effectiveness and compliance. - Experience leading technology upgrades and improving digital systems or processes. - Master’s degree or other advanced education beyond a bachelor’s degree in public administration, business administration, finance, or a related field.

Duties & Responsibilities

- Administer Property Records and Taxpayer Services Department programs and services. - Manage day-to-day departmental functions. - Develop and recommend departmental goals and objectives. - Prepare long and short-range operational plans. - Develop and implement performance management systems and tools. - Prepare service evaluations, performance measures, and reports. - Provide ongoing evaluation of program policies and procedures. - Make recommendations to improve quality of processes and outcomes as needed. - Recommend and implement technology systems and software upgrades and enhancements. - Maintain current knowledge of laws and legislative changes affecting departmental functions. - Provide guidance and interpretation of policies and regulations to various stakeholders. - Ensure compliance with federal, state, and local performance standards. - Research, compile, and analyze data. - Prepare variety of statistical and narrative reports. - Coordinate budget preparation, annual budget development, and ongoing budget management, including monitoring revenues and expenditures and recommending budget adjustments as needed. - Submit project and other recommendations for capital improvement plans. - Communicate with government and elected officials on matters related to the department. - Investigate customer and public complaints about departmental functions and implement effective solutions. - Direct management of grants and contracts relating to operational responsibilities. - Perform cost-benefit and policy analysis of service and program alternatives. - Determine nature and extent of services required. - Provide alternative service and program recommendations. - Manage department staff. - Interview and make staff recommendations. - Create and manage work schedules. - Provide work direction and review work for accuracy. - Develop and facilitate staff training. - Respond to grievances and special issues. - Conduct performance reviews. - Collaborate with other departments, agencies, and organizations in discussing strategic issues. - Advise and assist division managers and supervisors regarding human resource issues, management practices, team training, and other related administrative areas. - May lead external advisory groups and committees and represent the department at various meetings. - Serve as acting department head as assigned.

Work Environment

Sedentary work performed within the Government Center. Lifting requirement of up to 20 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, calculator, and telephone. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions.

Benefits

Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance. For a more detailed overview of our Department Heads-Appointed/Deputy Directors benefit package, click [here](#).