Deputy Director of Homeless Services for Emergency Shelter

About the role

The Deputy Director of Homeless Services for Emergency Shelter (DDES) reports to the Director of Homeless Services and oversees four emergency shelters and a drop-in center. The DDES works closely with the Deputy Director of Homeless Services for Supportive Housing (DDSH) and the Director of Homeless Services (DHS) to ensure the seamless operation of the Homeless Services Department.

Responsibilities

• Supervise the Program Directors (PDs) of the IW Women's Center, Crabbs Branch Shelter, IW New Leaf Shelter, and IW Shelters and Drop-In Center at Progress Place.
• Ensure alignment of Emergency Shelter programs and staff with best practices, program procedures, organization policies, and contract requirements.
• Create continuity in practice at each shelter, including implementation and oversight of IW Standards and standard operating procedures (SOPs) for harm reduction and low barrier shelter.
• Work with HR Manager to develop and oversee staff training and performance measures related to trauma informed care and customer service to shelter guests and community members.
• Meet with the Director of Homeless Services (DHS) on a biweekly basis for supervision and keep the DHS apprised on significant matters related to the IW shelters.
• Facilitate a biweekly IW Shelter Director Meeting.
• Collaborate with the DHS to facilitate quarterly Program Director meetings and quarterly Program Support Manager meetings.
• Attend Interfaith Works Leadership meetings.
• Attend the monthly meetings with SEPH and other partners, including the Emergency Services and Outreach Providers Meeting, the Outreach Meeting, the Shelter Meeting with MCCH, SEPH and Health Care for the Homeless, the Progress Place Neighbors Meeting, PEP, Cornerstone and Pathways Coordination meetings.
• Represent Interfaith Works in the Montgomery County Interagency Commission on Homelessness (ICH) and Continuum of Care (CoC) in relevant committees and work groups.
• Represent Interfaith Works Homeless Services in the community, and provide education and advocacy on issues related to emergency shelter and homelessness.
• Work with the Homeless Services Operations Manager and Training Coordinator to plan mandatory trainings for the Emergency Shelter staff.
• Support Program Directors to address any significant employee performance issues among the emergency shelter programs.
• Prepare and monitor program budgets as well as County contract budgets.
• Maintain and monitor monthly emergency shelter invoices to the County.
• Review and approve biweekly payroll and leave requests of emergency shelter Program Directors.
• Monitor data quality of emergency shelter programs with the assistance of the Homeless Services Operations/Data Manager.
• Provide coverage when Program Directors are on leave or when there is a vacant Program Director position.
• Recruit and train new Emergency Shelter Program Directors.
• Help to prepare and review grant applications and RFP proposals issued by HUD or Montgomery County.

Qualifications

• A master's degree in a Human Services related field.
• Five or more years of experience in providing direct services to populations experiencing homelessness, behavioral health, and/or substance use disorders.
• Preference for clinical licensure in social work or counseling or those on track to receive it; LMSW or LGPC is sufficient for this preference to work under the supervision of an agency LCSW-C.
• Two or more years of experience in program management, including recruiting, developing, and supervising staff in a clinical setting.
• Administrative experience, including experience in applying for and maintaining funding.
• A commitment to upholding the dignity of anyone experiencing poverty and dedication to providing services with compassion and respect.
• A high degree of emotional intelligence and humility.
• Capacity to utilize collaborative, participatory, and directive management approaches when needed.
• Excellent written and spoken communications skills.
• Excellent organizational skills and attention to detail.
• Ability to work in an agile manner.
• Proficiency with Microsoft Office Suite.

Benefits

Interfaith Works offers a comprehensive benefits package for its employees, including 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer-paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part-time status have access to an Employee Assistance Program (EAP) at no cost to them.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Contact Information

To apply, interested candidates must submit a resume with their application. Applications can be submitted through this link. For any questions about the application process, please contact hr@iworksmc.org. Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.