Deputy Commissioner for Technology

About the role

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Under the direction of the Executive Deputy Chief Information Officer (EDCIO), the Deputy Commissioner for Technology will assist the EDCIO in serving the needs of respective client agencies through collaboration with agency Commissioners and their Deputies to ensure that IT activities align with their agendas and needs.

Responsibilities

• Assist ITS executive staff in the planning, development, delivery and operation of IT services and initiatives consistent with the New York State IT Strategic Plan.
• Participate in Governance Board and provide recommendations to the Board's activities relative to IT investment decisions, budget planning and project portfolio management.
• Review the framework for all new projects including budgets, staff resources, hardware and software needs.
• Ensure that business needs of customers are considered throughout the project lifecycle.
• Develop and implement communication plans which include customers, IT staff, enterprise executive staff, and other CIOs.
• Take the lead in operational escalation to ensure services delivered meet customer expectations.
• Ensure client agencies IT needs are met within budget and technical requirements.
• Collaborate with agency Commissioners and agency program directors to align IT investments, services and projects with agency business needs and priorities as well as ensuring that appropriate customer service levels are being maintained.
• Participate in client agency IT strategic planning and setting priorities for significant agency technology projects.
• Participate in the development and regular updating of a Statewide IT Strategic Plan and ensuring agency-level plans align with the enterprise New York State IT Strategic Plan.
• Meet regularly with the agency Commissioners or other leaders to ensure communication regarding ITS initiatives which impact the agencies is proactive and informed.
• In close consultation with ITS Executive Staff, relay and provide input in the development of strategies, goals and plans for enterprise technology initiatives required to support agency business needs.
• Collaborate and coordinate with ITS Executive Staff regarding the standardization of data elements, database management, security needs, network operations and software development to provide enterprise-wide solutions, as appropriate, that meet agency business needs.
• Assist the EDCIO in working with executives, program directors and IT staff to identify opportunities for sharing IT services across agencies.
• Identify programmatic commonalities and synergies among agencies and develop common technology solutions to leverage opportunities for increased operational efficiency and more effective constituent service across agencies.
• Collaborate with peers to evaluate technology standards and efficient delivery of technology services throughout ITS, consistent with industry best practices and enterprise technology standards.
• Oversee all project deliverables, resolve issues as needed and advise executive staff in business units and ITS of issues/problems that may impact outcomes.

Requirements

• Eight (8) years of experience in developing, leading, and managing critical technology projects.
• Substitutions:
  • An associate degree may substitute for two (2) years of experience,
  • A bachelor’s degree may substitute for four (4) years of experience.
  • A master’s degree may substitute for five (5) years of experience.

Preferred Qualifications

• Five years of progressive experience in technology leadership.
• Two or more years of senior leadership experience in leading cross-functional teams.
• Excellent interpersonal skills: able to work across business lines at senior levels to influence and effect change to achieve common goals.
• Analytical skills: outstanding analytical and problem-solving abilities with an understanding of statistical analytics and how data is used to enable informed decision making, identify opportunities for better business outcomes.
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists; able to sell ideas and process internally at all levels.
• Proven record of effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under their supervision; working ethically and with integrity.

Additional Comments

Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Fingerprinting and background check are required for employment with ITS.

Benefits

• Generous benefits package, worth 65% of salary, including:
  • Holiday & Paid Time Off
    • Thirteen (13) paid holidays annually
    • Up to Thirteen (13) days of paid vacation leave annually
    • Up to Five (5) days of paid personal leave annually
    • Up to Eight (8) days of paid sick leave annually
    • Up to three (3) days of professional leave annually to participate in professional development
  • Health Care Benefits
    • Eligible employees and dependents can pick from a variety of affordable health insurance programs
    • Family dental and vision benefits at no additional cost
  • Additional Benefits
    • New York State Employees’ Retirement System (ERS) Membership
    • NYS Deferred Compensation
    • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
    • Public Service Loan Forgiveness (PSLF)