Deputy Chief Operations Officer, Information Technology

About the role

The City of Newport News is hiring a Deputy Chief Operations Officer to lead daily operations for the technology that City government runs on. Reporting directly to the Chief Information Officer, you will supervise four teams: technical services and systems administration, project management and business analysis, the enterprise help desk and asset management, and Geographic Information Systems. You will direct data center, network, server, storage, cloud, and endpoint operations, manage the network boundaries connecting departmental OT/SCADA environments, and serve as Incident Commander during major service disruptions. The Information Technology Department operates on an FY 2027 adopted budget of $16.1 million with 64 positions, supporting more than 3,700 City employees across more than 30 departments.

Responsibilities

• Develop and maintain IT operations strategy, policies, and standards aligned with ITIL practices and NIST standards
• Oversee service management, change management, and asset management citywide
• Assess operational risk across IT systems, infrastructure, third-party environments, and departmental OT/SCADA network boundaries
• Coordinate infrastructure and operations audits and verify timely remediation
• Manage technology maintenance, patching, and lifecycle replacement programs
• Support disaster recovery, business continuity planning, and incident management
• Represent the City in regional and statewide technology groups

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a closely related field
• Five or more years of progressive experience in a state, local, municipal, or public sector IT department
• Supervisory experience
• Familiarity with ITIL, NIST CSF, NIST 800-53, CIS Controls, or similar frameworks
• An equivalent combination of education and experience will be considered
• Comprehensive background check including local, state, and federal criminal history, and a valid driver's license with an acceptable driving record

Qualifications

• Master's degree in Information Technology or Computer Science
• ITIL 4 certification, PMP, or a comparable IT service management or project management certification

Benefits

• 19.5 days paid personal leave
• 9 days paid medical leave
• 12 paid holidays per year
• Virginia Retirement System (VRS) and Retirement Health Savings Account
• Empower 457(b) deferred compensation
• Medical, dental, and vision coverage
• Tuition reimbursement
• Supervisory Development Program

Pay

$135,000-$160,000 Based on Experience