Dept Secretary

About the role

Contributes to high-quality patient care by performing a variety of clerical services to support departmental operations. Functions as receptionist for the unit, assists the team with secretarial tasks, and maintains a clean, well-organized, and safe environment.

Responsibilities

• Greet and attend to patients/visitors in waiting areas, directing them to other departments and keeping them informed of waiting times as needed; promote and display a positive, customer-oriented demeanor.
• Perform secretarial tasks such as order entry and creating, labeling, and organizing charts; disassemble and file charts while maintaining patient confidentiality.
• Receive and direct all incoming calls, relaying pertinent messages with accuracy, clarity, and confidentiality; exercise good judgment and discretion and escalate issues as appropriate.
• Ensure waiting and work areas are tidy, organized, and safe for visitors, patients, and family members to foster a positive first impression.
• Demonstrate proficiency in the use of computers and office equipment, including intercoms, fax machines, and clinical documentation systems.
• Order and restock office and unit supplies as needed; perform minor office equipment repairs and upkeep.
• Serve as a communication liaison between units and other hospital departments.

Requirements

• High school diploma or equivalent preferred.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Eligibility for benefits may vary by location.