Dept Manager Sporting Goods FT

Department: Retail Store | Reports to: Store Manager | FLSA Status: Exempt | Position Type: Full-Time

About the role

Department Managers drive company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. You will develop and lead a team while increasing sales and profits in your assigned area through hands-on leadership and management expertise.

Responsibilities

• Drive sales and profitability through customer satisfaction
• Ensure all planograms are executed
• Ensure all merchandise is properly priced, displayed, and stocked according to appropriate inventory levels
• Supervise, train, and develop staff in all functions required to run your assigned area
• Ensure all employees provide outstanding customer service to satisfy customer needs
• Be familiar with and enforce all policies and procedures
• Oversee assigned area through effective delegation and management of work, employees, time, and resources
• Maintain working knowledge of products and services
• May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials
• Safety awareness of anything in store that may be hazard to employees or customers
• Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
• Additional duties, as assigned

Requirements

• 3-4 years of retail experience
• Retail Management experience is preferred
• Flexibility to work any open store hours
• Strong communication and leadership skills
• Highly motivated leader capable of motivating others to achieve company goals
• Excellent customer service skills
• Excellent verbal and written communication
• Strong work ethic and interpersonal skills
• Basic computer skills
• Highly organized and detail-oriented
• Ability to:
  • Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
  • Effectively communicate with customers, in-person and over the phone
  • Demonstrate initiative and effective problem-solving skills within the scope of the position
  • Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment

Physical Requirements

The physical demands described are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with a legal disability to perform these functions.

• This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day
• Must frequently lift and/or move items weighing up to 50 pounds