Depot Technician 2
Depot Technician II – R-01367982 – Tewksbury, MA
About the role
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a DRT II, you're a key member of a dedicated and encouraging Depot Repair Team, providing outstanding levels of service to delight our customers. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Watch as our colleagues explain 5 reasons to work with us.
Responsibilities
- Clean, inspect, and detail pre-repair condition of all repairs.
- Perform system and component failure analysis using validated diagnostic troubleshooting techniques.
- Replace all non-conforming and preventive maintenance parts as needed.
- Fully test and calibrate completed repairs, and provide comprehensive test data, documentation, and service reporting.
- Handle most record keeping functions for Return Authorizations, Service Quotes, and Service Orders.
- Drive lean practices and continuous improvement events central to our service business.
- Work under environmental conditions requiring PPE (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
Qualifications
Education: 2 year Technical College / Vocational Program Degree or meaningful service work experience.
Requirements
Experience: 2+ years of experience in a fast paced multi‑tasking service and/or customer support environment.
Skills
- Customer service abilities; ability to use tools and multi‑meters.
- Basic knowledge of analytical instrumentation, environmental chemistry, pneumatics, and mechanics.
- Ability to follow work instructions, test procedures, wiring diagrams, schematics, and repairs through to completion.
- Some experience with Microsoft Office package (Word, Excel, PowerPoint) and database applications (CRM and ERP tools).