Depot Repair Technician - Portable Systems

Depot Repair Technician – Portable Ultrasound Systems Avante Health Solutions | Concord, NC 28027 | Full-Time | On-site Love figuring out why something won’t work, and then making it work? Every portable ultrasound system that comes across your bench is used by a clinician to care for patients. When it breaks, you’re the one who gets it back in their hands, working to spec and on time. At Avante Health Solutions, our Depot Repair Technicians are the problem-solvers behind the scenes of patient care. If you like hands-on technical work where you can see the result of every repair, we’d like to meet you. What You’ll Do Diagnose and repair portable, laptop-style ultrasound systems sent in by our contract and billable customersTroubleshoot the whole system: hardware, software, and mechanical, including displays, control panels, batteries, motherboards, and connectorsUse OEM diagnostic software, schematics, and test equipment to find the real root causeReplace failed components and assemblies to manufacturer and internal specificationsImage, install, and validate system software and firmwareRun functional and image-quality tests so every system leaves performing like it shouldDocument repairs, root cause, and parts in our ERP/work order systemPartner with Customer Service and Sales on repair status, estimates, and turnaround timesEscalate the toughest intermittent or unresolved failures to the Repair Operations SupervisorKeep a clean, ESD-safe workstation and hit productivity and turnaround goals What You Bring High school diploma or equivalent2–4 years of repair experience with medical devices, electronics, or computer systemsWorking knowledge of PC/laptop hardware, embedded systems, and OEM diagnostic and imaging softwareA methodical troubleshooting approach and strong attention to detailAbility to manage a repair queue and prioritize to meet deadlinesClear communication with teammates, internal partners, and customers Bonus Points For Ultrasound or diagnostic imaging system experience (strongly preferred)Associate degree in Electronics, Biomedical Equipment Technology, or a related fieldDepot repair or RMA experience with turnaround SLAsExperience with Microsoft Office and ERP/repair order systems Why Avante Health Solutions Benefits: medical/dental/vision, employer paid supplemental coverages, 401(k), PTO.Training or growth opportunities.A team that takes pride in quality work and a respectful, purposeful culture.Work that directly supports healthcare providers and their patients. The Work Environment This is a lab and warehouse role. It involves sitting or standing at a workstation for extended periods, occasionally lifting systems and cases up to 35 lbs., close-range visual inspection, and handling small, static-sensitive electronic components. Temperatures may vary with outdoor conditions. Avante Health Solutions is an Equal Opportunity Employer. We proudly promote a diverse workforce and do not discriminate on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability, or other legally protected characteristics. If you need an accommodation during the application process, please let us know.