Deposit Subject Matter Expert

Position Purpose

Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by supporting the front-line with deposit account functions of the Credit Union through utilization of the following practices including, but not limited to, review, tracking and auditing. This role ensures compliance and internal controls across various account types—including Trusts, Guardianships, Commercial, IRA/HSA, and Deceased Member processes—and may handle garnishments, Levy processing, year-end processing, and system testing. It also provides education on deposit and specialty accounts, delivering accurate, timely, and enthusiastic service. Provides accurate, detailed, and timely support with an enthusiastic quality service and member service orientation.

Essential Responsibilities

• Assisting employees accurately and timely, when needed, with the opening of and transactions on deposit and specialized accounts.
• Tracks frequently asked questions, to ensure these questions are covered in training materials and support documents. May frequent training sessions to be sure information is still relevant and available for questions.
• Approving and verifying all transactions associated with IRAs / HSAs / Coverdell ESAs. Along with assisting with tax reporting and death claim processes for IRAs / HSAs/ Coverdell ESAs.
• Works with daily reports to ensure proper close out procedures are met.
• Viewing deposit account forms and disclosures for accuracy, including watching for consistent discrepancies.
• Performs miscellaneous duties, including but not limited to, clean-up projects, loading documents to Nautilus, attending various meetings, etc.
• Works directly on the deceased member process, ensuring accounts for accuracy and proper reporting. Along with communicating with interested parties and the branches on closeout of accounts.
• Monitors the deposit account review process, including, but not limited to, opening accounts, closing accounts, certificate date clean-up, role changes, rate changes and minor changes.
• Processes state and federal garnishments and levies.
• Assists with year-end processes with regard to IRAs / HSAs / Coverdell ESAs / 1099-INT reporting.
• Testing new product rollouts and regularly scheduled maintenance updates to systems including, but not limited to DNA, Ascensus, Architect.
• Identifies improvement and efficiencies for the deposit processes, communicates and resolves issues with the SVP Operations as needed.
• Monitors the safe deposit box closures for accurate signatures.
• Reviews the Foreign Member process, including the W8-BEN.
• Oversees the Inactive / Dormant account process for accuracy and proper tracking.
• Monitors closed accounts for proper signature and paperwork.
• Monitors accounts affected by share sweep jobs, inactive account fees, and bad address fees.
• Assist the Risk Management Department with audit requests and follow up.
• Interpreting legal documents, with the assistance of Risk Management, including but not limited to trust documents, power of attorney forms, WI State Statutes, etc.
• May assist in training new employees.

Necessary Experience And Qualifications

• Well versed in deposit accounts, deposit operations, and compliance as normally acquired through a basic course or on-the-job experience.
• Must have strong independent thinking skills with the ability to look for improved efficiencies and provide potential solutions for change.
• Ability to read, write, and comprehend detailed and often technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education, coupled with some technical school or college training.
• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, the document archive system, E-Mail, Word, Excel), fax machine, and adding machine normally acquired through a basic course or three to six months of on-the-job experience.
• Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to concentrate and pay close attention to detail for over ninety percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
• Analytical ability necessary to research and resolve complex issues, by reading and understanding detailed reports, technical materials, and/or regulatory requirements and utilizing this information to recommend and/or make strong business decisions.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in stressful situations. Requires communication/listening skills necessary to effectively obtain necessary information to make appropriate and effective decisions.
• Ability to exercise a high degree of independent judgment when addressing member concerns. Must be supportive of the overall business objective.

Work Environment And Physical Requirements

• Office environment with moderate level of noise.
• Frequent use of telephone, copier, computer, fax machine and other office machines.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.
• Minimal lifting of up to 25 pounds.

NOTE: This job has the potential to work from home, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs. The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.