Deposit Ops Specialist

Job Duties And Responsibilities

• Assist customers with all questions regarding complex account services such as: charge offs, closed accounts, charge backs, change of address, dormant accounts, stop payments, online banking, bill pay, mobile deposit and debit cards
• Reconcile internal bank accounts and general ledgers
• Process daily Incoming and Outgoing Wires
• Perform ACH functions such as: Exceptions, Returns, Disputes Check processing
• Process Fed Check adjustments
• Review and approve Mobile Deposit exceptions
• Process collection items from branches
• Develop working knowledge of all tasks within the Deposit Operations Department.
• Serves as a backup for answering rollover incoming phone calls from our Customer Care Center
• Support Retail Operations department by answering questions as needed
• Maintain knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures
• Recognize irregular, suspicious, or fraudulent transactions and advise Senior Management
• Maintain and demonstrate knowledge of current bank products and services to provide accurate guidance and cross sell to customers
• Maintain personal SMART goals
• Complete annual training as required
• Participate in bank/community activities