Deposit Operations Specialist

About the role

We're looking for a detail-oriented, organized, and dependable professional who enjoys working with research, documentation, reporting, and the operational processes that keep a bank running smoothly. In this role, you'll gain exposure to a wide range of deposit operations functions, including account maintenance, customer and account review, regulatory processes, operational reporting, and audit support.

Join a community-focused bank where your contributions help support exceptional service for our customers and communities every day.

Responsibilities

• Perform account and customer review, including account changes, file maintenance, customer profile review, and tax certification review.
• Review incoming faxes and route them to appropriate staff to ensure timely completion.
• Review and balance assigned operational reports, including account changes, customer changes, supervisor override, dormant, teller transaction, and other control reports.
• Support legal, regulatory, and verification processes, including AVS and SSA asset verification, Verification of Deposit, Confirmation.com, and dormant account activity.
• Print daily automated documentation such as club checks, interest checks, printed letters, and related annual or periodic tasks.
• Complete general research, mailing support, year-end tasks, and recurring operational or compliance reporting.
• Maintain accurate records, logs, supporting documentation, and audit trails in accordance with procedures, internal controls, regulatory expectations, and retention requirements.
• Identify and escalate exceptions, discrepancies, balancing differences, documentation gaps, customer-impacting issues, and system or vendor-related concerns.
• Provide backup support, participate in cross-training, and perform other Deposit Operations duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1-3 years banking experience required.

Skills

• Knowledge of deposit accounts, account maintenance, documentation review, exception processing, legal processing, reconciliations, tax reporting, or related banking functions preferred.
• Strong attention to detail, organization, accuracy, follow-through, research, problem-solving, communication, and customer service skills required.
• Ability to follow procedures, maintain internal controls, meet deadlines, escalate issues appropriately, and protect confidential customer and bank information is essential.
• Proficiency with Microsoft Office, core banking systems, imaging systems, vendor platforms, and other Deposit Operations applications required.
• Ability to learn new systems and support cross-training needs is a must.

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses, and municipalities across New England. We believe in our community and commit time and financial support to local nonprofits. We find innovative solutions for affordable housing, community development, and independent business.

As a mutual bank owned by its customers, we are dedicated to local service and are technology leaders. Since launching our first online payment platform in 2003, we've continued delivering effective technology to our customers. We are a unique blend of consumer, civic, and business banking with over 150 years of history.

Pay

The estimated base hourly rate for this position is $20.00/hr to $24.00/hr. Final offer will be determined based on a candidate's unique combination of skills, education, experience, and certifications, as well as internal pay equity considerations.