Deposit Operations Specialist

About the role

First Capital Bank seeks a dynamic individual to join their team as a Deposit Operations Specialist. The ideal candidate will have a minimum of one year of experience in a deposit operations role, with strong hands-on experience using Fiserv Premier applications.

Responsibilities

• Check and Transaction Review: Evaluate mobile, remote deposit, and check transactions to ensure accuracy, proper endorsement, and fraud prevention.
• Wire Processing: Input and verify incoming and outgoing wire transfers in accordance with established procedures and security controls.
• Debit Card & Electronic Services: Assist with card-related inquiries including supporting debit card servicing, maintenance, issue resolution, and fraud/dispute review.
• Online Banking Support: Troubleshoot online banking issues such as login access, system errors, and functionality concerns, escalating technical issues as needed.
• Reporting & Risk Monitoring: Review daily reports to identify discrepancies, documentation errors, or suspicious activity.
• Customer & Internal Support: Provide timely, professional support by researching issues, resolving inquiries, and collaborating with internal departments through phone and email communication.
• Additional Responsibilities: Perform other duties as assigned by leadership to support team and organizational needs.

Key Metrics for Success

• Demonstrated critical thinking and time management skills with the ability to prioritize tasks in a fast-paced environment.
• High level of integrity and discretion when handling confidential customer and financial information.
• Effective and professional communication skills with customers and colleagues.
• Flexibility and willingness to support multiple functions while contributing to a positive, team-oriented work environment.

Benefits

• 2 weeks of sick time
• Vacation time starts at 2 weeks and increases with tenure
• 6 paid holidays guaranteed annually + up to 5 additional paid holidays (when they fall Sun-Fri)
• 5% match on retirement contributions
• Employer contribution to medical and dental insurance
• 3 medical plans to choose from, including a high deductible option
• No cost for employee-only basic vision insurance
• Employer-paid life and disability insurance
• Optional employee-paid critical illness, accident, hospital indemnity, term life and long-term care /permanent life insurance
• Medical and Dependent Care FSA
• Pet discount plan