Deposit Operations Representative

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work and believe in providing value for our customers and communities.

Benefits

• Medical, Dental, and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off, including select paid holidays
• Retirement Benefits with generous 401K match
• Paid Parental Leave
• Education Assistance
• Employee Assistance Program
• Employee Wellness Program

About the role

As a Deposit Operations Representative, you’ll be an essential part of the engine that keeps our bank running smoothly. While our customers may not always see everything you do, our branches and departments definitely will! You’ll provide critical operational support, solve complex account issues, keep records accurate, and help ensure our deposit operations are efficient, compliant, and audit-ready.

Responsibilities

• Research account questions, resolve discrepancies, and investigate complex issues
• Handle legal requests including levies, subpoenas, stop payment verifications, and other documentation
• Work with Department and Teller GL accounts and resolve out-of-balance conditions
• Process mail-in deposits and payments while ensuring accuracy and timeliness
• Maintain account records through daily core maintenance and account updates
• Digitize, index, and quality-check imaged documents
• Review daily exception reports in Image Centre
• Support deposit products and keep them running smoothly
• Support compliance efforts, certifications, procedures, and documentation to keep us audit-ready
• Identify opportunities to improve processes and recommend efficiency improvements
• Serve as a trusted resource for branch and department employees on deposit operations questions or challenges

Requirements

• High school diploma or equivalent
• At least one year of direct banking back-office operations experience OR two years of general banking experience
• Solid understanding of federal banking regulations and legal documentation
• Moderate knowledge of ACH operating rules
• Strong verbal and written communication skills
• Excellent problem-solving and analytical abilities
• Strong understanding of debits, credits, account balancing, and moderately complex mathematical calculations
• Ability to calculate interest accruals and independently resolve balancing issues
• Ability to prioritize multiple tasks and meet deadlines
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Commitment to compliance and knowing when to escalate issues

Bonus: Related education or military experience may be considered in place of some education or work experience.

Pay

Pay depends on experience.

Full Time, Non-Exempt Grade 13