Deposit Operations I

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Deposit Operations Representative. If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

About the role

In this role, you will ensure accurate processing, maintenance, and verification of accounts and related documentation. You will maintain compliance with regulatory requirements and deliver exceptional internal support to branches and customer service teams. This position requires on-site work.

Responsibilities

• Ensure new accounts are accurately established in alignment with customer expectations and internal guidelines; promptly escalate issues with potential customers or regulatory impact.
• Prepare and process signature cards for new and revised accounts, including checking, savings, Safe Deposit Box, CDs, and IRAs.
• Monitor system reports, verify supporting documentation, correct discrepancies, and maintain compliance with regulations such as BSA, Regulation D, Regulation DD, and Regulation Q.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
• Perform additional duties as assigned by management.

Requirements

• High School Diploma or GED completion by the end of your graduating year is required.
• Associates and/or bachelor's degree related to business and/or finance preferred.
• 2-3 years of customer service, relevant banking, and/or professional experience are preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.
• Sufficient mobility to work in a standard office setting.
• Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
• Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching.
• Ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
• Near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
• Occasionally lift and move up to 10 pounds.

Skills

• Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service.
• Establish positive and productive work relationships that provide honest feedback that generates trust.
• Maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.
• Interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations.
• Use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers.
• Read and interpret documents and draft routine written communications.

Schedule

Regularly scheduled hours: 40 hours per week, Monday–Friday, 8:00 AM–5:00 PM. Extended working hours may be required.