Deposit Operations Associate I

About the role

Join Journey Bank, a strong, independent community bank with 22 locations and 290 employees, as a full-time Deposit Operations Associate I. This on-site position at our Central Road Operations Center in Bloomsburg, PA, supports the deposit operations function and contributes to the financial well-being of our community.

Responsibilities

• Research and correct errors; contact employees or customers to obtain information needed to resolve issues; draft letters to customers as required.
• Submit check adjustments to the Federal Reserve for checks that did not post properly.
• Image various documents in accordance with established procedures.
• Serve as the primary person for answering phone calls in the department.
• Handle Mobile Deposit review, processing, and customer service.
• Monitor and order supplies for the department.
• Monitor the department email and respond to inquiries.
• Assist Community Offices and Customer Support with customer questions and issues.
• Review stop payment reports and forms for accuracy.
• Monitor Reg E reports to ensure accuracy and signed documentation.
• Perform transaction monitoring and research to identify fraud.
• Monitor Savings Bond transactions for accuracy and submit corrections when needed.
• Provide customer support for Business Online banking and the Commercial Services Department.
• Perform various backup duties to support Deposit Operations functionality.
• Coordinate specific work tasks with other personnel within the department and across departments to ensure smooth and efficient information flow.
• Adhere to all internal policies, procedures, and practices in support of risk management and regulatory compliance (e.g., Community Reinvestment Act, Bank Secrecy Act, Equal Credit Opportunity Act).
• Respond to inquiries from customers and bank personnel within established time frames and policies.

Requirements

• High school diploma or equivalent, with an emphasis in business or financial curriculum.
• Minimum of one (1) year of experience in a banking or related position.
• Proficient reading, writing, grammar, and mathematic skills.
• Moderate interpersonal, communicative, analytical, and problem-solving skills.
• Moderate PC skills and working knowledge of deposit operations and procedures.
• Visual and auditory skills sufficient for the role.

Schedule

Monday–Friday, 37.5 hours per week, with flexibility to work additional hours as needed.

Benefits

• Medical, dental, and vision coverage.
• 401(k) matching.
• Stock purchase program.
• Paid vacation and holidays.