Deposit Operations Help Desk Specialist

About the role

This available call center position will be responsible for performing a variety of duties to support the customer service function of the bank. This individual will be a critical player working closely with other departments within in the bank to resolve customer issues.

Responsibilities

- Provide exceptional customer service to internal and external customers. - Resolve customer inquiries and issues efficiently and effectively. - Maintain accurate records and documentation of interactions. - Collaborate with various departments to ensure seamless service delivery. - Adhere to established policies and procedures.

Requirements

- High school diploma or equivalent, with an emphasis in business curriculum. - One year related experience preferred. - Excellent interpersonal relations and communication skills. - Ability to work independently and manage multiple tasks simultaneously. - Strong problem-solving and analytical skills.

Qualifications

- Proficiency in Microsoft Office Suite. - Basic knowledge of banking operations and terminology. - Ability to work flexible hours including evenings and weekends as needed.

Skills

- Customer service orientation. - Problem-solving abilities. - Communication and interpersonal skills. - Attention to detail.

Benefits

- Comprehensive benefits package. - Competitive salary range of $19.00 to $26.60 per hour, depending on experience and qualifications. - Flexible scheduling options.

Pay

$19.00 - $26.60 per hour

Schedule

First Shift (Day) Hours per week: 40

Lyons National Bank

The Lyons National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.