Deposit Operations Associate I - Muncy

General Responsibilities

• Research and correct errors; contacts employees or customers to obtain information needed to correct errors; draft letters to customer as required.
• Submit check adjustments to the Federal Reserve for checks that did not post properly.
• Images various documents in accordance with established procedures.
• Primary person for answering phone calls in the department.
• Responsible for Mobile Deposit review, processing, and customer service.
• Responsible for monitoring and ordering supplies for the department
• Responsible for monitoring the department email.
• Assists Community Offices and Customer Support with customer questions and issues.
• Reviews stop payment reports and forms for accuracy
• Makes sure Reg E reports are accurate and signed documentation is present.
• Monitors transaction monitoring and research to identify fraud.
• Makes sure Savings Bond transactions are accurate and submits corrections when needed.
• Supports Business Online banking and the Commercial Services Department.
• Performs various backup duties to support Deposit Operations functionality.
• Collaborates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness of the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Requirements

• A high school diploma or equivalent with an emphasis in business or financial curriculum.
• A minimum of one (1) year experience in a banking or related position normally required.
• Proficient reading, writing, grammar, and mathematic skills; moderate interpersonal relations and communicative skills; moderate analytical and problem-solving skills; moderate PC skills; working knowledge of deposit operations and procedures; visual and auditory skills.

Hours

Monday-Friday, 37.5 hours per week, flexible to work additional hours as needed.

Benefits

We provide an excellent benefit package including medical, dental, vision, 401(k) matching, stock purchase program, paid holidays and generous paid time off.

Journey Bank is an Equal Opportunity Employer