Deposit Operation Analyst I

About the role

Deposit Operations Analyst I is part of WSECU’s Deposit Operations team, focused on ensuring the accurate and timely execution of critical back-office functions that support consumer and business deposit services for our members. In this role, you will process a variety of operational tasks while supporting members and internal teams through phone, chat, and email.

Responsibilities

• Respond to operational and technical inquiries, resolve account-related issues, and take swift, decisive action during complex or sensitive situations to restore services and deliver a positive member experience.
• Perform key functions including Courtesy Pay and Negative Shares handling, mail processing, legal and research requests, records retention, and support of our core processing system, Symitar.
• Collaborate across teams, strengthen problem-solving skills, and contribute to continuous improvement efforts that enhance operational efficiency.
• Support the WSECU Brand Promise while upholding Operating Standards and Code of Conduct, ensuring compliance with regulatory requirements including the Bank Secrecy Act, and fostering a culture of integrity, accountability, and service excellence.

Requirements

• One (1) year experience in a financial institution
• One (1) year experience in customer service, data and/or transaction analysis
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Effective oral and written communication skills
• Ability to analyze information and form recommendations

Qualifications

• Proficient use of Symitar, Application Extender and Federal Reserve
• Experience with processing ACH
• Experience working with legal requests
• Communication and Customer Service training

Skills

• AAP Certification (Bonus)

Benefits

• Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts

Pay

Competitive pay: $21.50 - $32.25 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package. The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account. The range allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Schedule

Full Time, Minimum 40 Hours per week with scheduling flexibility to meet service needs for this non-exempt position. Works onsite a minimum of three (3) occasions per week. Monday - Friday, between the hours of 7:00 am - 6:00pm.

Working From Home/hybrid Requirements

• Reliable, high-speed home internet connection
• Private, confidential workspace, away from distractions and other people
• Suitable desk/surface and desk chair

Perks

• Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts