Deployment Strategist

About the role

This is a highly strategic, customer-facing role for operators who thrive at the intersection of technology, product, and execution. As a Deployment Strategist at Retell, you will work directly with some of the most innovative companies deploying AI-powered voice agents. You will lead implementations from initial discovery through production launch, helping customers redesign business processes around AI while ensuring successful technical delivery.

You will serve as a trusted advisor to executives, operators, and technical teams, helping customers define requirements, scope solutions, drive adoption, and realize measurable business outcomes. You'll partner closely with Product, Engineering, Sales, and Customer Success while helping shape the future of how enterprises deploy voice AI.

Responsibilities

• Lead end-to-end customer deployments from discovery through production launch, owning project execution, stakeholder communication, risk management, and successful delivery.
• Partner directly with customers to understand business goals, gather requirements, and translate them into scalable AI-powered workflows.
• Become a subject matter expert in Retell's platform, voice AI best practices, and LLM prompting techniques.
• Design conversational workflows, automation strategies, and deployment architectures that deliver measurable business outcomes.
• Build prototypes, validate use cases, and guide customers through implementation tradeoffs and optimization opportunities.
• Act as a trusted advisor to executives and operational leaders, helping them identify opportunities to leverage AI across their organizations.
• Lead discovery sessions, business process reviews, and strategic planning conversations with customer stakeholders.
• Build ROI models and business cases that quantify the impact of AI automation and help customers prioritize initiatives.
• Partner closely with Sales during pre-sales engagements, solution scoping, and customer presentations.
• Cook up with Product, Engineering, and Customer Success teams to unblock deployments and ensure customer success.
• Communicate project progress, risks, recommendations, and next steps clearly to both technical and non-technical audiences.
• Translate customer feedback into actionable product recommendations and help shape the future direction of the Retell platform.
• Develop repeatable deployment playbooks, best practices, and frameworks that enable customers to deploy voice AI successfully at scale.

Requirements

• Exceptional communication skills and can quickly build credibility with executives, operators, and technical teams.
• Enjoy acting as a trusted advisor and influencing decisions across multiple stakeholders.
• Have strong product intuition and enjoy understanding customer workflows, identifying pain points, and designing scalable solutions.
• Can balance technical implementation details with business outcomes and strategic thinking.
• Thrive in ambiguous environments and enjoy creating structure where none exists.
• Have a strong ownership mentality and are willing to do whatever is necessary to drive successful outcomes.
• Enjoy managing complex projects with multiple stakeholders and competing priorities.
• Are highly organized, execution-oriented, and able to move initiatives from concept to production.
• Have experience in deployment, implementation, solutions consulting, product management, forward deployed engineering, strategic consulting, or other customer-facing technology roles.
• Have experience writing requirements, implementation plans, PRDs, or project specifications.
• Have experience building business cases, performing ROI analysis, or conducting value-based solution scoping.
• Are excited about AI, LLMs, voice technology, and helping customers adopt cutting-edge technologies.
• Enjoy learning new systems, becoming a domain expert, and solving difficult customer problems.
• Are comfortable navigating technical conversations even if you are not a full-time engineer.
• Want to operate at the intersection of technology, product, strategy, and customer success at one of the fastest-growing AI companies.

Qualifications

• Experience in deployment, implementation, solutions consulting, product management, forward deployed engineering, strategic consulting, or other customer-facing technology roles.
• Experience writing requirements, implementation plans, PRDs, or project specifications.
• Experience building business cases, performing ROI analysis, or conducting value-based solution scoping.
• Strong communication and stakeholder management skills.
• Ability to balance technical and business outcomes.
• Experience with AI, LLMs, and voice technology.
• Comfortable with ambiguity and able to create structure.
• Highly organized and execution-oriented.
• Experience with customer-facing roles.