Deployment Architect

About The Role As an Deployment Architect, you will be the force behind successful deployments at Hightouch. Working in close partnership with an account team and the Hightouch product team, you will own the full deployment and enablement lifecycle for Hightouch customers. You will be the primary point of contact for customers during deployment and are responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure. In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the deployment lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs. What You’ll Do Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectivesDesign and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirementsLead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholdersCreate and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practicesDevelop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutionsPartner with Product and Engineering to identify and resolve technical blockers that could impact customer successBuild relationships with technical stakeholders within customer organizationsContribute to product development by providing feedback to our engineering teamStandardize and automate implementation processes to increase team efficiency and customer satisfaction What We're Looking For 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise softwareStrong technical background with hands-on experience in data integration, APIs, and enterprise architectureProven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholdersThe ability to tackle the most ambiguous customer problems (the "that can't be done" ones) and find a creative paths to successful implementationExperience creating and optimizing implementation processes that can scale across an organizationExcellence in technical project management with ability to manage multiple concurrent implementationsStrong presentation and facilitation skills with ability to command a room of technical and business audiencesExperience working with data warehouses, ETL processes, and marketing technology is a plusBachelor's degree (or equivalent experience) The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.