Deployment and Implementation Architect

About the role

Deploy and support Cisco Webex Calling and Webex Contact Center solutions for enterprise customers. Own hands-on configuration, testing, cutover, troubleshooting, and post-go-live support while working directly with customers and internal teams. Based in Plainsboro Township, New Jersey, with travel to Philadelphia and customer locations as required for deployments and go-live cutovers.

Responsibilities

• Configure Webex Calling locations, call routing, PSTN connectivity, users, and devices.
• Build Webex Contact Center flows, IVRs, queues, skills-based routing, and agent configurations.
• Provision and troubleshoot Cisco phones, headsets, and video or room devices.
• Perform end-to-end testing of call flows, integrations, connectivity, and failover scenarios.
• Lead migrations, cutovers, go-live events, and post-deployment hypercare.
• Troubleshoot SIP, call-quality, registration, routing, and connectivity issues.
• Create as-built documentation and train customer administrators and support teams.

Requirements

• Hands-on experience with Cisco Webex Calling and Webex Contact Center.
• Strong knowledge of SIP, PSTN, Local Gateway, dial plans, call routing, codecs, and QoS.
• Experience configuring IVR flows, queues, and skills-based routing.
• Network knowledge covering LAN/WAN, VLANs, and voice traffic.
• Experience with packet captures, log analysis, Control Hub diagnostics, and call detail records.
• Ability to manage cutovers, customer communication, and technical escalations.
• Cisco Collaboration certifications, MSP or Professional Services experience, and Microsoft Teams Direct Routing experience are preferred.