Implementations Engineer
About The Role
You are the technical and operational owner for bringing merchants live on the Portless stack. This role is critical in providing a "Ritz-Carlton" onboarding experience—anticipating merchant needs, configuring complex integrations, and ensuring operational readiness for Day 1 execution and a seamless transition to the Hypercare team for ongoing stabilization.
What You'll Own (Responsibilities)
Launch Excellence & Knowledge Transfer
Ritz-Carlton Onboarding & Project Management
White-Glove Guidance: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones
Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope
Proactive Communication: Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalate
Technical Integrations & Data Migration
Systemic Orchestration: Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols
Data Integrity: Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy
Technical Troubleshooting: Resolve complex issues during the setup of Shopify configurations and custom integrations
Operational Readiness & Inventory Inbounding
Warehouse Process Validation: Partner with Operations to validate workflows for receiving, picking, and packing
Supplier Orchestration: Coach merchants on product best practices, labeling, and inbound routing requirements to ensure efficient receiving
Equipment & Layout Readiness: Ensure physical pack stations and replenish strategies are optimized for the merchant's profile
Zero-Defect Launch: Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy
Technical Documentation & Handover: Develop comprehensive merchant-specific SOPs and technical maps. Conduct formal handoff sessions to the Hypercare and Customer Success teams to ensure long-term stability
Post-Launch Stabilization: Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction before officially graduating the merchant to Hypercare
Onboarding Retro & Optimization: Conduct post-implementation reviews to identify framework improvements, ensuring each subsequent launch is faster and more efficient than the last
Qualifications
Fluent in English: Exceptional communication and presentation skills
3+ Years of Experience: Proven track record in implementation, onboarding, or warehouse technology roles
Technical Proficiency: Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations
Logistics Knowledge: Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment
Problem Solving: Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution
Values
Extreme Ownership: Ability to work as part of a kind-and-caring team while owning outcomes
Strategic Boldness: Knows when to think outside the box to drive measured value for the merchant
Operational Precision: Meticulous attention to detail in a fast-paced "0-to-1" environment