Deployed Customer Engineer

About the role

The Deployed Customer Engineer (DCE) is a technical bridge between Couchbase's engineering excellence and our customers' most ambitious business goals. This role requires a blend of software engineering, systems architecture, customer success, and product feedback skills.

Responsibilities

• Technical Implementation & Development

• Hands-on Coding: Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems.
• Product Configuration: Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability.
• Architecture Design: Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns for modern AI applications.

• Customer Integration & Success

• Embedded Partnership: Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed.
• Problem Solving: Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles.
• Value Realization: Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value.

• Cross-Functional Collaboration

• Product Feedback Loop: Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage.
• Sales Alignment: Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts.

Requirements

• Skills & Abilities
• Polyglot Developer: Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#).
• Database Native: Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL).
• Consultative Mindset: Ability to explain complex technical trade-offs to both developers and executive stakeholders.
• Operational Agility: Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security).

• Desired Qualifications

• Experience: 5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting.
• Domain Expertise: Proven track record of deploying large-scale distributed databases or data intensive applications.
• Couchbase Values: A drive to "Attack Hard Problems" and the empathy to "Be A Great Human" while working inside a customer’s environment.

Benefits

• Generous Time Off Program
• Wellness Benefits
• Financial Planning
• Career Growth
• Fun Perks

Pay

$130,000 - $152,000 USD

Schedule

Remote US (Global travel as required)