Department Supervisor - West Farms Mall West Hartford, CT

About the Role

As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

• Customer Sales & Profit
  • Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent yourself and the H&M brand positively during customer interactions.
  • Identify your department's strengths and commercial opportunities, working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
  • Follow up on team promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all admin routines for both people and operations correctly.
• Fashion & Trend Awareness
  • Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Retain and share your knowledge and skills with the store team.
  • Collaborate, plan, and work with the in-store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Retail Operations / Visual & Commercial Execution
  • Secure a clean and tidy sales floor and back of house, including stockroom areas.
  • Ensure high fashion quality, visual, and commercial product presentation with good garment care.
  • Secure good stock levels and provide input on allocation to the Area team.
  • Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines meet internal standards.
  • Maintain and follow best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Secure a strong balance and maintenance of price signs in-store following global and local strategies.
  • Update and maintain back-of-house areas for all colleagues (key information, health & safety, tidiness, etc.).
  • Responsible for opening and closing the store daily.

Qualifications

To be a successful Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be:

• Ambitious and achievement-oriented.
• An effective communicator and supportive team player.
• An analytical solution finder, capable of working with numbers and managing statistics.
• Motivated by performance and competition to be truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, health and dependent care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth and development opportunities.

Pay

Expected base salary range is $21.70 - $25.28 hourly.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one, learning skills for life and finding new ways to make your big dreams come true. We are committed to fostering a culture of inclusion and belonging and actively seek colleagues who share this commitment.