Department Supervisor - St Louis Galleria - St. Louis, MO

Support the Sales and Profit goals in the store by executing a plan to deliver the best customer experience in your department and the overall store. Work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

Responsibilities

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify your department's strengths and commercial opportunities, working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store, with your team actively promoting and selling products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
• Handle all admin routines for both people and operations correctly.
• Maintain fashion and trend awareness, keeping up-to-date with the fashion scene, trends, and competitors.
• Ensure your team provides product and fashion knowledge during customer interactions.
• Retain and share your knowledge and skills with the store team.
• Collaborate, plan, and work with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Maintain a clean and tidy sales floor and back of house, including stockroom areas.
• Ensure high fashion quality, visual, and commercial product presentation with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines meet internal standards.
• Maintain upkeep and best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Secure a strong balance and maintenance of price signs throughout the store following global and local strategies.
• Update and maintain back-of-house areas for all colleagues, including key information, health & safety, and tidiness.
• Responsible for the daily opening and closing of the store.

Qualifications

To be a successful Department Supervisor, you should be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, and an analytical solution finder capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition, and truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, health and dependent care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Global talent community with extensive development opportunities.

Pay

Expected base salary range is $19.22–$22.39 hourly.