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Department Supervisor - Poughkeepsie Galleria

H&M · Poughkeepsie, NY · 1 mo ago
On-siteSales$21.7–$25.28/hrFull-time

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

  • Customer Sales & Profit
    • Support the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
    • Represent yourself and the H&M brand positively during customer interactions.
    • Identify department strengths, commercial opportunities, and work with the Department Manager to act on them.
    • Ensure customer service is provided in all areas and that the team actively promotes and sells products.
    • Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
    • Maintain correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
    • Handle all admin routines for both people and operations correctly.
  • Fashion & Trend Awareness
    • Stay up‑to‑date with fashion scenes, trends, styles, brands, products, competitors, and relevant influencers.
    • Ensure the team provides product and fashion knowledge during customer interactions.
  • Team & Development
    • Retain and share knowledge and skills with the store team.
    • Collaborate, plan, and teamwork with the in‑store Visual Merchandiser team.
    • Give and receive feedback with colleagues to learn, develop, and support each other.
    • Communicate regularly with store colleagues through daily, weekly meetings, etc., to inform, motivate, and inspire.
    • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
  • Retail Operations / Visual & Commercial Execution
    • Maintain a clean and tidy sales floor and back‑of‑house areas, including stockroom.
    • Ensure high fashion quality, visual and commercial product presentation, and proper garment care.
    • Secure good stock levels and provide input on allocation to the Area team.
    • Oversee the full garment cycle—from delivery to presentation—and fitting‑room routines according to internal standards.
    • Maintain best practices for in‑store OMNI services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
    • Maintain accurate price signage throughout the store following global and local strategies.
    • Update and upkeep back‑of‑house areas for colleagues (key information, health & safety, tidiness, etc.).
    • Responsible for opening and closing the store daily.

Qualifications

To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Pay

Expected base salary range: $21.70 – $25.28 hourly (Non‑Exempt, Hourly). Compensation may vary based on qualifications and may be adjusted in the future.

Benefits

  • 25% staff discount (usable on H&M Group brands including H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
  • Participation in the H&M Incentive Program (HIP).
  • Medical, pharmacy, vision, and dental coverage.
  • Employee Assistance Program.
  • Vacation, wellness, holiday, and parental pay.
  • 401(k) retirement plan with company match.
  • Commuter benefits, health and dependent care FSA, and additional voluntary benefits.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. The company values diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability. Recruitment processes consider all diversity dimensions, and candidates are asked not to attach cover letters to avoid unintentional bias.

Company Description

At H&M, the purpose is to liberate fashion for the many and shape a new world in fashion that unleashes self‑expression. Colleagues are encouraged to be themselves, take on new responsibilities from day one, learn skills for life, and pursue big dreams. The organization fosters a culture of inclusion and belonging.

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