Department Supervisor - Eastwood Mall

About the role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled in a correct way.
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
• Retain and share your knowledge and skills with the Store team.
• Collaboration, planning & teamwork with in-store Visual Merchandiser team.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.