Department Sales Lead

About the role

Create exceptional customer experiences by answering questions, recommending the appropriate items to complete construction and home improvement projects, and maintaining the facility in a clean and organized fashion. Lead assigned department and assist with any issues that may arise.

Responsibilities

• Demonstrate a high level of safety awareness to ensure you, your peers, our customers, and suppliers remain safe while in our facilities.
• Understand and follow the TAL PPE requirements as outlined in the TAL PPE Matrix by wearing the required PPE at all times and ensuring your team does the same.
• Responsible for the operational performance of their assigned department.
• Maintain quality store presentation as outlined in the TAL Store Standards document.
• Strategically develop department team and customer base to meet or exceed agreed upon sales and margin goals.
• Absorb and provide product information, selection, and purchase assistance to customers.
• Manage department inventory, including cycle counts, to maximize sales and inventory turnover.
• Train department and store personnel in assigned functions, including sales and customer service techniques.
• Direct the work of others by assigning tasks, creating schedules, communicating priorities, and motivating the team.
• Uphold the highest level of customer service to ensure an exceptional experience for our contractors, DIYers, and homeowners.
• Show in-depth understanding of the products in your department and basic knowledge of the merchandise in other departments.

Qualifications

• High school diploma or equivalent.
• Experience in a retail or customer service environment.
• Ability to communicate effectively both verbally and in writing.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.

Skills

• Customer service skills
• Product knowledge
• Inventory management
• Team leadership

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule to accommodate business needs