Department Manager, Watches - King of Prussia

About the role

The Department Manager Watches acts as an ambassador of Bucherer 1888 and drives and grows the watch business within the location. This individual provides clients with an elevated shopping experience, explores their immediate and future needs, and promotes the company and brand partners to the client.

Responsibilities

• Partner with the Store Director and HQ to develop and grow the watch business
• Maintain proactive and ongoing communication with partner brands
• Lead the team of Client Advisors in the watch department
• Daily inventory control and care of product
• Work as a point of contact for brand representatives
• Develop and launch watch brands in collaboration with the Store Director, HQ Merchandising, and local Marketing/Hospitality Manager/CRM Manager
• Create and execute monthly and yearly activation plans to achieve and exceed store and department targets
• Use the CRM to develop the business with existing clients, focusing on cross-selling, up-selling, and client development
• Communicate daily sales objectives and their relation to weekly and monthly targets
• Work as a team with management and co-workers to achieve and exceed personal, store, and department targets
• Coach, develop, and lead team members, providing just-in-time feedback on improving skillsets and utilizing all available tools to grow the business
• Share knowledge and motivate all store team members to promote different watch brands
• Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty
• Strive to be client service-oriented to ensure a positive shopping experience
• Closely monitor store security
• Open and close the store in alignment with company policies and processes
• Recruit top talent who demonstrate outstanding client service
• Understand local competitors and equip all Client Advisors with this knowledge

Requirements

• 5-8+ years' experience in high-end luxury retail sales and watches, with at least 2-3 years of management experience
• Able to work a flexible schedule throughout the week
• Fluency in a foreign language is a plus
• Proven sales achievements in luxury brands market
• Excellent interpersonal and communication skills
• Ability to lead, motivate, and drive sales in a team-driven environment
• Good organizational and learning skills
• Proactive and results-driven

Qualifications

• Must be able to work a flexible schedule throughout the week
• Fluency in a foreign language is a plus
• Proven sales achievement in luxury brands market
• Excellent interpersonal and communication skills
• Ability to lead, motivate, and drive sales in a team-driven environment
• Good organization and learning skills
• Proactive and results-driven