Department Manager - Warehousing

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department Managers primarily perform supervisory and other management responsibilities. They are the primary decision makers regarding the distribution of unloading assignments to unloaders and the coordination of unloading activities through the direction of leads and backup leads. They manage and have ultimate responsibility for the accurate and timely completion of administrative paperwork for reporting daily activity to the corporate office and ensure compliance with all FHI policies and procedures.

Success Factors

• Year‑over‑year improvement in retention and turnover
• Year‑over‑year improvement in DART rating
• Contribution Margin for the assigned locations meets or exceeds goals as stated by company leadership, and Net Operating Income for the assigned locations is at or above stated goals
• Year‑over‑year sustained or improved WC costs
• Year‑over‑year sustained or improved direct wage costs

Behavioral Characteristics

• Ability to commit to requests for assistance and follow through to ensure completion, escalating as necessary
• Ability to effectively organize, prioritize, and time‑manage workload
• Ability to hold self and others accountable for high‑quality, timely, and effective results
• Ability to mentor and assist direct reports to help achieve personal and professional goals by providing opportunities to learn new skills
• Interacts respectfully and courteously with associates, co‑workers, management, customers, and vendors
• Demonstrates safety consciousness and sets the tone for a safe, productive, respectful work environment
• Understands preventive measures to reduce freight and property damage
• Shows interest in and understanding of all FHI policies, procedures, and other employment issues
• Mental reasoning capabilities and mature problem‑solving skills while managing multiple priorities

Responsibilities

• Directs associates to perform operations safely and efficiently
• Utilizes daily huddles with associates to ensure operating procedures and assignments are communicated properly
• Coordinates work assignments and ensures assignments are completed timely
• Communicates with associates, host management, transportation partners, and FHI leadership to ensure performance standards and safety goals are accomplished
• Responsible for hiring, promotions, and terminations of associates
• Implements changes for performance improvement
• Maintains safety mindset through daily safety inspections, adherence to safety policies, EHS safety audits, and reporting potential safety threats; works with leadership to remedy threatening situations
• Guarantees safeguard measures are adhered to, maintaining cleanliness and a debris‑free work area
• Mentors and trains new associates and subordinate team members (succession planning)
• Performs load verification for accuracy
• Ensures Time Keeping (Kronos) policies and procedures are enforced and adhered to
• Performs time‑keeping audits and approves time
• Accountable for successful completion of load assignments daily
• Duties, responsibilities, and activities may change at any time at the discretion of management

Physical Requirements

• Warehouse work environment with varying temperatures, both hot and cold extremes
• Must be able to lift cases by hand weighing from 25 to 95 pounds, occasionally
• Must be able to operate warehouse/material‑moving equipment
• Ability to lift, walk, bend, twist, reach, push, and squat occasionally
• Use of standard office equipment in typical office environment/conditions
• Ability to use close and distance vision to focus on a computer screen for the majority of the workday

Qualifications

Education: Skills and experience are what truly matter. While education can be a valuable asset, it is not a strict requirement for success in this role.

Experience: Experience receiving or unloading in a warehouse or distribution setting; 1+ years of leadership experience preferred.

Knowledge / Skills:

• Knowledge of logistics (preferred)
• Ability to speak and write English for effective communication
• Basic math skills
• Attention to detail and ability to follow directions
• Leadership skills and ability to supervise people and production effectively
• Must have a valid driver’s license and pass a background check

Additional location note: If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!