Department Manager- Tech Shop (Full-time)

About the role

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Tech Shop Department Manager. The Tech Shop Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.

Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Frequent lifting and moving of personal computer hardware. Frequent reaching, stooping, kneeling, crouching, and climbing ladders. Ability to remain in a stationary position for extended periods.

COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Responsibilities

• Spend the majority of your time on the sales floor supporting all technology needs, supervising Tech team members, and modeling Wow customer service.
• Provide direct oversight to the Tech Shop department and ensure that team members are current on all product trends and technology that customers want.
• Engage with customers to explain, advise, and assist them with making appropriate technology purchases.
• Be knowledgeable about general store operations; enforce loss prevention procedures; and ensure that areas of the store are maintained and well merchandised.
• Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment.
• Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers.
• Build relationships with third party vendors for