Department Manager - Danbury Fair Mall

About the role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed.

Responsibilities

• Customer Sales & Profit
• Ensuring the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Awareness of and taking responsibility for your department's strengths and identifying commercial opportunities and acting on them
• Analyzing and following up on sales, and creating plans to optimize results and profits
• Managing your department in a cost-efficient way
• Ensuring correct routines in fitting room and checkout, including transaction, returns and exchanges
• Handling all admin routines for both people and operations in a correct way
• Fashion & Trend Awareness
• Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
• Ensuring your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Team & Development
• Recruitment, onboarding, performance management, upskilling & developing your team in-store
• Completing performance evaluations and succession planning to support business & team needs
• Retaining and sharing your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Giving and receiving feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensuring all procedures, routines, and legal requirements in all areas of the store are followed
• Participating in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Retail Operations/ Visual & Commercial Execution
• Securing a clean and tidy sales floor and back of house including stockroom areas
• Ensuring high fashion quality, visual and commercial product presentation, with good garment care
• Securing good stock levels and providing input on allocation to Area team
• Securing the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
• Responsible for opening & closing of store daily

Qualifications

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Benefits

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
• We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
• Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.