Department Manager (Coach) - Nike Chicago

About the Role

Behind every great team is a great coach. As a Nike Department Manager (referred to as a Coach), you’re the face of NIKE. You’ll work in a high-volume, fast-paced environment, guiding customers with your diverse experience and perspective. Your role includes leading a team focused on customer service, embodying the belief that if you have a body, you are an athlete, and bringing this to life through your passion for sport and service.

Responsibilities

• Lead a team to ensure seamless store operations, including staffing, training, and day-to-day management.
• Attract, assess, and onboard future teammates to maintain optimal store staffing.
• Equip store employees with the tools needed to succeed in their roles.
• Drive store team and business results, including budgeting, planning, customer service, sales, and people leadership.
• Manage the product life cycle from stockroom to visual merchandising and the sales floor.
• Implement Nike’s Service Principles while representing the brand’s global culture of sport, community, and inclusion.
• Create positive moments for your team, fostering fun and a sense of belonging.
• Build and maintain community partnerships to support store growth strategies.

Requirements

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build, and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution, employee coaching, and counseling.
• Flexibility to work mornings, weekends, nights, and holidays as needed.

Pay

The hourly rate for this position ranges from $26.96 to $40.44. Actual pay will vary based on a candidate's location, qualifications, skills, and experience.

Schedule

Full Time – 34-40 hours per week, including nights and weekends.

Benefits

• Employee discounts up to 50% off for you and your family from Nike, Converse, and Jordan.
• Medical, dental, and vision insurance.
• Health Savings Accounts (HSA) and Flexible Savings Accounts (FSA) after 12 months of continuous employment.
• 401(k) Plan, CERA, Employee Assistance Program, and mental/emotional health support.
• Financial coaching and education, child development support, and caregiving benefits starting on your first day.
• Accrued paid time off and holiday pay.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Access to support through the Optum Employee Assistance Program at no cost for you and your family.

Location: Nike Chicago, Chicago, IL.