Department Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and employer from McDonald’s USA.

About the role

Managers lead shifts every week, ensuring customers get a fast, accurate, friendly experience every visit. Some managers also lead Departments, with responsibilities that may include:

• Managing assigned Systems (e.g., Training, Food Safety, Inventory Management)
• Setting goals, delegating tasks, and following up with teams
• Reporting results to their team and other managers

Department-Specific Responsibilities

Guest Service Department Manager

• Ensuring Crew and Managers deliver a great customer experience
• Executing sales promotions effectively
• Training all service staff in service procedures
• Organizing Front Counter, McCafé, and Drive-Thru areas for optimal service

Kitchen Department Manager

• Ensuring the restaurant delivers high-quality food quickly and safely
• Controlling food costs
• Training kitchen staff in production procedures, including new menu items

People Department Manager

• Hiring qualified crew and training them effectively
• Scheduling staff to meet sales and profit goals
• Ensuring Crew have a positive onboarding experience
• Recognizing and motivating staff throughout their employment

Requirements

• Previous managerial experience preferred, ideally in a restaurant, retail, or hospitality environment
• Positive team player with a flexible schedule and a passion for working in a fast-paced environment
• Must be 18 years or older

Benefits

• Medical, dental, and vision coverage

This posting provides an overview of working in a McDonald’s restaurant but is not a complete job description. Employees perform a variety of tasks daily, and this posting does not list all essential functions.