Department Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience every visit. Some managers also lead Departments, with responsibilities that may include managing assigned Systems (such as Training, Food Safety, and Inventory Management), setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

Responsibilities

• Guest Service Department Manager: Ensure Crew and Managers deliver a great customer experience; execute sales promotions effectively; train all service staff in service procedures; organize Front Counter, McCafé, and Drive-Thru areas for optimal service.
• Kitchen Department Manager: Ensure the restaurant delivers great quality food quickly; maintain food safety at all times; control food costs; train all kitchen staff in production procedures, including new menu items.
• People Department Manager: Hire qualified crew, train them well, and schedule them to meet restaurant sales and profit goals; ensure Crew get off to a good start and are recognized and motivated throughout their tenure.

Requirements

• Previous managerial experience preferred, ideally within a restaurant, retail, or hospitality environment.
• Positive team player with a flexible schedule who enjoys a fast-paced environment.
• Must be 18 years or older.

Benefits

• 15–25 days paid vacation
• 10 paid holidays, anniversary splash, and 8-week sabbatical every 10 years
• Education through Archways to Opportunity: High School degree completion, college tuition assistance, English as a second language classes
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life and accident insurance
• Paid Leaves of Absence
• Service awards
• Employee Resource Connection
• Adoption Assistance
• Matching gifts program