Department Manager

About the role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed.

Responsibilities

• Customer Sales & Profit
• Ensure the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Represent yourself and the H&M brand positively during customer interactions
• Aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Create and analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Follow up on your team actively promoting the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Handle admin routines for both people and operations in a correct way
• Fashion & Trend Awareness
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Team & Development
• Recruitment, onboarding, performance management, upskilling & developing your team in-store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Give and receive feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Retail Operations/ Visual & Commercial Execution
• Secure a clean and tidy sales floor and back of house including stockroom areas
• High fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• The full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
• Responsible for opening & closing of store daily

Qualifications

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics
• You are achievement-oriented, motivated by performance and competition to be truly customer centric

Benefits

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online
• In addition to our staff discount, all our local markets offer different competitive perks and benefits
• We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits
• We are committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment