Department Manager

About the Role

As a Department Manager, you’ll lead and support your team, fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues while analyzing sales, identifying opportunities, and optimizing results to drive success for you, your team, and H&M.

Responsibilities

• Customer Sales & Profit
  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent H&M positively during customer interactions.
  • Identify and act on your department’s strengths and commercial opportunities.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Ensure customer service is provided across all store areas, with your team actively promoting and selling products.
  • Follow up on team efforts to promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Manage your department cost-efficiently.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all administrative routines for people and operations accurately.
• Fashion & Trend Awareness
  • Stay up-to-date with the fashion scene, trends, styles, brands, competitors, and influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Responsible for recruitment, onboarding, performance management, upskilling, and developing your team.
  • Complete performance evaluations and succession planning to support business and team needs.
  • Retain and share your knowledge and skills with your team.
  • Collaborate with the in-store Visual Merchandiser team on planning and execution.
  • Give and receive feedback to learn, develop, and support colleagues.
  • Oversee team planning and scheduling.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements are followed.
  • Participate in relevant onboarding, training, and courses for your role and future development.
• Retail Operations / Visual & Commercial Execution
  • Maintain a clean and tidy sales floor and back-of-house areas, including stockrooms.
  • Ensure high fashion quality, visual, and commercial product presentation with proper garment care.
  • Maintain good stock levels and provide input on allocation to the Area team.
  • Oversee the full garment cycle—from delivery to presentation—and fitting room routines according to internal standards.
  • Uphold best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Ensure a strong balance and maintenance of price signs throughout the store, following global and local strategies.
  • Maintain back-of-house areas for all colleagues, including key information, health & safety, and tidiness.
  • Responsible for daily store opening and closing.

Qualifications

To be successful in this role, you’ll be a strong leader who enjoys taking responsibility for others. You must be ambitious, an effective communicator, supportive, and an analytical problem-solver comfortable working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition, and deeply customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career development opportunities.

Pay

Expected base salary range is $23.56 - $27.09 hourly.

Company Description

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion where self-expression is unleashed. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one, learning skills for life and finding new ways to achieve your goals. We are committed to fostering a culture of inclusion and belonging and actively seek colleagues who share this commitment.