Department Lead - Pets/Birds

About the role

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing exceptional experience and service to our rural communities. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

Responsibilities

• Oversee department operations including scanning outs, inventory management, recovery, price changes, planogram sets, and department cleanliness.
• Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
• Monitor and maintain accurate inventory levels by conducting regular stock counts, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
• Oversee the recovery process to ensure the department remains neat, organized, and visually appealing.
• Coordinate and execute price changes accurately and efficiently, updating pricing labels and signage as required.
• Manage the implementation of playbook features and planogram sets according to company guidelines and standards.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
• Support front-end operations by processing transactions or loadouts as required.
• Operate general office equipment (telephone, copy machine, fax, computer) and retail equipment (handheld devices, forklifts, pallet jacks, ladders).
• Participate in cross-training for flexibility in various departments and responsibilities.
• Engage in learning initiatives such as training programs, workshops, and webinars to acquire new skills and stay current on developments.
• Provide friendly, proactive, and professional internal and external support, addressing inquiries and concerns promptly.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements

• At least 2 years of retail experience with knowledge of a specific department.
• Excellent verbal and written communication skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough responses.
• High level of adaptability in response to changing priorities and evolving business needs.
• Strong problem-solving skills to quickly identify and address issues.
• Ability to remain composed and focused during high-pressure situations.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Comfortable navigating computer systems and software.
• Excellent customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans to support your needs.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% Associate Discount.
• Dave Ramsey’s SmartDollar Program (no cost to you).
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

Pay

Min USD $16.50/Hr. Max USD $20.15/Hr.