Department Lead - Hardware/tools (Illinois)

Responsibilities

• Oversee a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide.
• Maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenishing department inventory.
• Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance.
• Collaborate with relevant teams to execute price changes accurately and efficiently.
• Manage the implementations of playbook features and planogram sets, ensuring products are arranged according to company guidelines and standards.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
• Support at the front end by processing transactions or loadouts as required.
• Operate general office equipment and retail equipment such as handheld devices, forklifts, pallet jacks, ladders, etc.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Leverage learning initiatives to acquire new knowledge, refine skills, and stay current on developments.
• Provide friendly, proactive, and professional internal and external support to others.

Qualifications

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrated adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
• Strong problem-solving skills to quickly identify and address issues.
• Ability to remain composed and focused during high-pressure situations.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Supervisory Responsibilities

None

Pay and Benefits

The pay range for this position is $17.50 - $21.35 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here.