Department Lead - Hardware/tools (Illinois)

Responsibilities

• Oversee a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide.
• Maintain accurate inventory levels by conducting regular stock counts, scanning outs, reconciling discrepancies in inventory, and replenishing department inventory.
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage.
• Manage the implementations of playbook features and planogram sets, ensuring products are arranged according to company guidelines and standards.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Leverage learning initiatives to acquire new knowledge, refine skills, and stay current on developments.
• Provide friendly, proactive, and professional internal and external support to others.

Qualifications

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrated problem-solving skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends.
• Close vision for computer-related tasks.