DEPARTMENT ASSISTANT (Entry - Experienced) - Beach Parking Enforcement

About the role

The current vacancy is in the Community and Library Services Department - Beach Operations - Parking & Camping Division. The ideal candidate possesses effective communication and cooperative interpersonal skills, excellent customer service skills, is physically fit enough to stand or walk for the entirety of a shift, and has the ability to work well in a busy environment where attention to detail is important.

Responsibilities

• Enforces meter and off-street parking lot parking regulations as outlined in the Huntington Beach Municipal Code (HBMC) and California Vehicle Code (CVC)
• Provides enforcement services to coastal Huntington Beach in the off-street parking facilities and the on-street paid parking areas (meters) on a rotational basis
• Issues citations using a Citation Writer and cellular phone to vehicles not adhering to meter and off-street parking lot parking regulations in addition to other parking violations within the coastal downtown area as outlined in the HBMC and CVC
• Answers questions from the public and performs some light maintenance
• Guides the public on use of paid parking equipment
• Works closely with Parking & Camping administrators to resolve permitting issues
• Maintains daily records of activities, including number of citations issued
• Reports to work as scheduled; maintains a regular and consistent attendance record
• Performs related duties as assigned

Requirements

• Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying.
• A typical combination includes:
• Knowledge of modern office procedures, methods and equipment including the use of computers and supporting software applications
• Methods and techniques of public relations and customer service
• Safe and efficient work practices as they relate to parking enforcement
• Laws governing vehicular parking, including California Vehicle Code, City Municipal Code and Department manuals
• Traffic safety practices
• Knowledge of English usage, spelling, grammar, and punctuation
• Ability to learn, understand, interpret, and apply applicable codes, regulations, policies, technical processes, and procedures, including vehicle code and parking ordinances
• Read and interpret maps and other pertinent documentation
• Assess situations while remaining calm and using sound judgement
• Learn and apply terminology and procedures used in parking enforcement
• Use of a Citation Writer and cellular phone
• Communicate effectively with employees, the general public and outside authorities
• Work weekends, and holidays as scheduled
• Work as early as 5:00 a.m. and as late as 12:30 a.m.
• Provide quality customer service
• Walk and stand for extended periods of time
• Operate a vehicle in a safe manner to travel within various locations of the City

Qualifications

• At least 18 years of age or older
• Available to work weekends and holidays, early mornings, late nights, and various weekly shifts
• High school diploma or equivalent certificate
• One (1) year of experience performing public contact or customer service work. Experience with enforcement related duties is desirable
• Valid California driver's license at time of appointment and throughout employment

Skills

• Effective communication and cooperative interpersonal skills
• Excellent customer service skills
• Physical fitness to stand or walk for the entirety of a shift
• Ability to work well in a busy environment where attention to detail is important

Benefits

Note: This recruitment will close when the hiring manager determines that enough qualified applications have been received. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 – June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS).

Pay

The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. Promotions within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations.

Schedule

Employees in this position may be exposed to potential physical harm, and the role requires standing for extended periods of time, reaching overhead, sitting, stooping, walking, and working in confined spaces. In addition, a major portion of duties will be performed outdoors and will require employees to work in inclement weather (heat, cold, rain, wind, etc.).