Dental Treatment Coordinator Job Opening

About the Role

Our Treatment Coordinators are the first point of contact patients have with our practice. As first impressions are lasting impressions, it’s vital that all patient interactions be energetic, exude positivity, and thoughtfully represent our practice. The Treatment Coordinator is a professional, organized, reliable, team player who plays a vital role in creating an exceptional patient experience through professionalism, empathy, confidence, and clear communication.

This is not simply a scheduling or administrative position. We are seeking someone who understands that outstanding customer service is just as important as clinical care and can create positive experiences even when discussing finances or unexpected treatment needs.

If you’ve worked in healthcare, dentistry, luxury hospitality, concierge services, high-end medical practices, or other patient-facing environments where service excellence is expected, we’d love to meet you.

Responsibilities

• Calculate copayments and present treatment plan estimates to patients in the office
• Respond to incoming calls, emails, and text messages promptly
• Greet new patients and walk them through the registration paperwork
• Educate people about the details of their treatment plan and associated fees
• Help people understand their dental insurance benefits
• Communicate and collect estimated patient co-pay amounts
• Work with outside patient care financing companies to offer a wide range of financial options
• Verify patient insurance eligibility prior to appointments
• Address and collect patient balances
• Correctly schedule future appointments to ensure doctors and hygienists are busy and productive
• Answer treatment questions patients have both before and after their visit
• Help with day-to-day tasks like tidying/sanitizing the reception area and stocking amenities
• Follow up via email or text with patients who haven’t scheduled their treatment
• Submit and follow up on pre-approvals
• Verify and submit insurance claims
• Generate and review reports
• Monitor treatment plans and case acceptance
• Address patient concerns and work with the team to improve service quality

Qualities We Value

• Naturally makes patients feel genuinely welcomed
• Speaks professionally and respectfully in every interaction
• Remains calm, polished, and compassionate during difficult situations
• Understands that tone, word choice, and body language matter
• Takes ownership of patient concerns and works toward solutions

Requirements

• Flexibility in regards to scheduling; ability to work weekends, holidays, early mornings, and late evenings (our office is open 7 days a week)
• Experience providing exceptional hospitality-inspired customer service in a fast-paced office
• Excellent attention to detail
• The ability to calculate percentages accurately and quickly using basic math skills
• A positive, friendly, and enthusiastic attitude
• Outstanding teamwork skills and the ability to work with a diverse group of people
• Excellent phone and written communication skills

Preferred Qualifications

• Previous experience in a dental office, medical office, or other healthcare setting
• Dental insurance verification, billing, or treatment coordination experience
• Familiarity with PPO dental insurance plans and benefits
• Experience presenting treatment plans, discussing financial options, or collecting patient payments
• Experience using dental practice management software (such as CareStack, Dentrix, Eaglesoft, Open Dental, or similar)

Benefits

• Health Insurance
• Paid time off
• Comprehensive benefits package available for full-time team members after a three-month period
• A supportive team environment that fosters personal and professional growth
• Flexible Spending Account (FSA)
• Employer-funded 401(k) with a 3% contribution from CPW
• Commuter benefits
• Covered dental care
• Discounts for friends and family
• Employee Assistance Program (EAP)
• Paid family leave and FMLA
• Celebrations, social events, and continuing education opportunities

Pay

$21.75 – $25.76 per hour

Schedule

• Full-time, 35 – 40 hours per week
• Start time as early as 7:30 AM
• End time as late as 8:30 PM

Work Environment

Majority of work is completed in a general office environment with exposure to moderate levels of noise in a well-lit, well-ventilated, and fast-paced setting. Continuously required to read computer screens. Minimal travel is required (5% or less), regional in scope, typically by driving.