Dental Treatment Coordinator / Business Administrator

About the role

Sonora Smiles is a modern, patient-centered practice dedicated to providing top-tier, all-inclusive dental care to the Sonora community. Operating out of a beautifully equipped 5-operatory office, our team handles everything from General Dentistry to advanced Oral Surgery and Implants. We pride ourselves on a warm, professional environment where patient comfort and comprehensive care are our top priorities.

Responsibilities

• Patient Financial Coordination
  • Manage Account Agreements: Oversee patient treatment contracts, customized payment plans, and financial agreements. Maintain proper documentation of all signed contracts and consents.
  • Payment Processing: Collect and post daily payments (cash, credit cards, checks, and CareCredit).
  • Collections & Reconciliation: Monitor patient balances, actively follow up on delinquent accounts, and ensure all accounts are accurately updated and reconciled daily.
• Insurance & Billing
  • Eligibility & Verification: Verify dental insurance eligibility and breakdown of benefits; accurately enter details into patient charts.
  • Claims Management: Submit and track dental insurance claims and pre-authorizations. Directly follow up on denied, unpaid, or pending claims.
• Front Office & Patient Experience
  • Team Collaboration: Communicate effectively with insurance companies and our centralized billing support teams.
  • Front Office & Patient Experience: Patient Support: Answer incoming phone calls, assist with scheduling, and answer patient inquiries with exceptional customer service.
  • Treatment Presentation Support: Prepare clear financial breakdowns to help patients understand their treatment costs, insurance coverage, and out-of-pocket options, encouraging them to schedule and complete recommended care.
  • Flow Coordination: Partner with the clinical team to maintain an efficient, smooth daily patient flow.
• Daily Office Operations
  • Pre-Appointment Prep: Review patient accounts, balances, and appointments for the upcoming day to ensure readiness.
  • Data Integrity: Ensure treatment plans are properly saved and digitally signed in patient charts. Post payments, adjustments, and procedure codes accurately.
  • Financial Balancing: Run and balance financial transactions throughout the day (midday and end-of-day closeouts).

Qualifications

• Experience: Prior front office experience in a dental or healthcare setting is highly preferred.
• Financial Acumen: Strong attention to detail and high accuracy when handling financial data, insurance billing, and patient accounts.
• Communication Skills: Excellent interpersonal and customer service skills-you must feel comfortable talking about money and treatment costs compassionately and clearly.
• Adaptability: Ability to multitask, prioritize, and thrive in a fast-paced dental office environment.