Dental Services Manager

About the role

We are searching for a full-time Dental Services Manager to join our Moorhead, MN team. The Dental Services Manager is responsible for providing clinical leadership to all dental support staff through direct supervision for dental assistants at Community Health Service, Inc (CHSI). This position is responsible for developing high-performing dental support teams, ensuring consistent dental workflows, maintaining regulatory compliance, advancing quality improvement initiatives, and supporting exceptional patient-centered care.

Working within CHSI's dyad leadership model, the Dental Services Manager partners with Site Managers to ensure high quality daily dental operations through appropriate staffing, competency validation, workflow consistency, clinical training, and professional development. The role also collaborates with the Dental Director to promote evidence-based clinical practice, clinically appropriate workflows, patient safety, and quality outcomes. Requires travel between multiple clinic sites.

Responsibilities

• Dental Leadership
  • Leads dental support staff across CHSI locations
  • Standardizes clinical workflows and dental procedures
  • Develops dental policies and clinical support protocols
  • Supports implementation of evidence-based practices
  • Oversees dental assistant competencies
  • Leads DA orientation and onboarding
• Staff Management
  • Directly supervises DA staff
  • Coaches and develops DA leaders
  • Completes performance evaluations
  • Participates in hiring and onboarding
  • Assists with succession planning
  • Addresses performance concerns
  • Builds a culture of accountability
• Dyad Leadership with Site Managers
  • Participates in operational meetings
  • Balances staffing needs with clinic operations
  • Coordinates implementation of new workflows
  • Solves clinical-operational issues collaboratively
  • Supports provider productivity
  • Collaborates to improve patient access
  • Coordinates staffing coverage during absences
• Dental Infrastructure
  • Develops dental workflows with Dental Director
  • Develops standards for sterilization program
  • Completes reporting for referrals and improves workflows
  • Develops standards for dental supplies
  • Coordinates compliance of the sterilization program
  • Oversees clinical emergency preparedness
  • Develops dental documentation procedures and accountability
• Quality Improvement and Risk Management
  • Monitors dental quality metrics
  • Participates in risk investigations
  • Assists with FTCA readiness
  • Participates in OSV preparation
  • Monitors incident reporting
  • Leads dental quality improvement with Dental Director
  • Audits dental assistant documentation
• Population Health
  • Collaborates on chronic disease initiatives
  • Supports care gap closure
  • Oversees dental outreach
  • Supports care coordination with primary care and behavioral health
  • Partners with Outreach & Enrollment (O&E) teams
  • Uses Epic and Azara data to improve patient outcomes
• Regulatory Compliance
  • HRSA
  • OSHA
  • HIPAA
  • State dental regulations

Requirements

Physical Abilities

• Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently
• Ability to lift up to 50 pounds occasionally
• Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements

Education

• Associate degree in Dental Hygiene or Dental Assistant from an accredited school is required

Licenses/Certifications

• Current State license to practice as a Dental Assistant or Dental Hygienist
• Current Basic Life Support Certification

Experience

• Minimum three years of dental experience
• Program management and supervisory experience desirable
• Experience in an integrated clinical setting preferred

Knowledge and Skills

• Knowledge of and ability to apply dental principles and practices
• Demonstrated teaching ability and experience
• Skill in identifying problems, researching, and recommending resolutions
• Skill in developing and maintaining department quality assurance
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making
• Experience with OCHIN Epic, Wisdom, or other Electronic Health Records (EHRs)
• Knowledge and understanding of socio-economic and health problems of underserved populations
• Good problem-solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed
• Demonstrated leadership abilities
• Effective communication with staff, dentists/providers, and patients
• Ability to handle stressful situations and work flexible hours
• Non-judgmental attitude
• Ability to work as a member of a team
• Ability to plan, organize, prioritize, and direct the work of others
• Ability to perform routine laboratory procedures as needed
• Ability to handle confidential material
• Demonstrated critical thinking skills
• Computer skills and knowledge of Microsoft Office software

Benefits

• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two
• Personal Days Off (PDO): 4 paid personal days each year
• Paid Holidays: 12 days of holiday pay
• Retirement: 401K Retirement Plan, with a 4% company match
• Insurance:
  • Health, Dental, and Vision insurance
  • HSA Health Savings Account and/or Flexible Spending Account
  • Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
  • Supplemental Voluntary Benefits
• Loan Reimbursement Options: Employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps