Dental Scheduling Coordinator

-- Scheduling Coordinator / Patient Experience Expert – Gretna, NE Neighborhood Dental in Gretna, NE is growing, and we’re looking for an amazing addition to our team! Are you friendly, outgoing, organized, and passionate about helping people? Do you enjoy creating a positive experience for patients while working as part of a supportive team? We’re looking for a Scheduling Coordinator / Patient Experience Expert who brings a great attitude, excellent customer service skills, and the ability to stay organized in a fast-paced dental office. The ideal candidate is a team player who is self-motivated, hardworking, eager to learn, and able to confidently juggle multiple priorities. If you can multitask like a ninja while keeping patients feeling welcomed and cared for, we’d love to meet you! What You’ll Do As a key member of our front office team, you’ll help ensure our patients have an exceptional experience from the moment they contact us through their visit and follow-up. Your Responsibilities Could Include Managing and coordinating multiple provider schedules in a busy dental officeProviding friendly, professional, and outstanding customer service to every patientCreating a welcoming and positive environment for patients and team membersMonitoring the daily schedule to help providers meet their goalsEnsuring the team follows established patient follow-up proceduresAnswering incoming calls and helping patients with their needsMaking outgoing calls, emails, and text messages regarding appointmentsScheduling checkups, dental treatment, and follow-up appointmentsMonitoring and responding to office voicemails, emails, and text messagesResponding to online appointment requests and social media inquiriesConfirming patient appointmentsVerifying pre-medications when neededChecking patients in and outCollecting and accurately entering patient paymentsKeeping patient records current, including contact information and insuranceScanning identification, insurance cards, and required paperworkHelping patients schedule appointments with specialists when neededCreating and submitting accurate dental insurance claimsVerifying dental insurance benefits and updating insurance plan informationMaintaining accurate reports and completing data entryFollowing HIPAA requirements and maintaining patient confidentialityHelping train and encourage new team membersWorking with other team members to continually improve the patient experience and office processesParticipating in regularly scheduled department meetingsKeeping patient common areas clean, organized, and welcoming What We’re Looking For Required or preferred experience includes: At least 1 year of dental front office experienceAt least 2 years of customer service experienceExperience working in a healthcare-related environment is a plusComfortable managing multi-line phone systemsKnowledge of dental terminologyExperience with Dentrix Ascend is preferredStrong communication and organizational skillsAbility to multitask and prioritize in a busy environmentPositive attitude and professional demeanorDependable, hardworking, and willing to learnA genuine desire to help patientsAbility to work effectively as part of a team Why Join Neighborhood Dental? We believe our team members deserve to be supported and appreciated. Our benefits include: $22.00–$26.00 per hour, depending on experience401(k) with employer matchFREE dental coverageUMR health insurancePaid Time Off (PTO)Paid holidays offVision insurance optionsUniform reimbursementAflac optionsFull-time and part-time opportunities available Schedule Full-Time Monday–Thursday: 8:00 AM–5:00 PMFriday: 8:00 AM–2:00 PMLocation: Neighborhood Dental – Gretna, NE Part-time candidates will also be considered. A Few Questions for Applicants As part of the application process, you’ll be asked: How many years of customer service experience do you have in a healthcare-related field?How many years of dental experience do you have?What is the highest level of education you have completed?Are you willing to undergo a background check in accordance with applicable local laws and regulations? Ready to Join Our Team? If you’re organized, personable, dependable, and passionate about creating a great patient experience, we’d love to hear from you! Come be part of a team that works together, supports one another, and makes a difference in the lives of our patients every day! #hc267857