Dental Revenue Cycle Manager

About the role

We are seeking a Revenue Cycle Manager to join our growing team on the East Coast. The ideal candidate will reside full-time in the Eastern Time Zone and have extensive experience with all facets of Revenue Cycle, dental insurances, and dental practice management software (Open Dental required).

Responsibilities

• Organize and strategize to increase collections
• Improve insurance processing
• Work with leadership to develop, plan, organize, and implement revenue cycle policies and workflow to achieve operational excellence
• Maintain confidentiality in compliance with HIPAA regulations
• Follow up on denied/rejected insurance claims
• Train front office teams on required images, narratives, and supporting documentation to process claims
• Post insurance checks
• Audit patient accounts
• Reduce adjustments and bad debt
• Process patient refunds
• Oversee resolution of contract payment issues and assist in collection efforts
• Serve as a liaison with and provide support to dental offices on insurance posting, insurance verifications, EOB training, etc.
• Assist in external financial statement audits, insurance audits/inquiries, and internal compliance requests
• Perform other duties as requested or assigned

Requirements

• Minimum of 5+ years of dental billing, accounts receivable, or revenue cycle experience
• Multi-site experience required
• High School Diploma minimum; prefer advanced education in a related field
• Knowledge of dental insurance and terminology, and dental software (Open Dental strongly preferred)
• Experience working within the portals and websites of all insurances
• Experience working all levels of accounts receivables, both patient and insurance, aged and new

Skills

• Motivated to collect and resolve claims
• Excellent written and verbal communication
• Excellent working knowledge of MS Office, Excel, and proficient computer skills in general
• Extremely detailed and organized
• Self-starter and self-motivator
• Ability to work independently and follow through on tasks
• Strong team player, analytical, critical thinking, and problem-solving skills
• Ability to communicate within all levels of the organization

This position will be remote with occasional travel.