Dental Registration Lead

Patient Experience & Front Office Excellence

• Greet patients, visitors, and staff with warmth and professionalism
• Accurately register patients and maintain up-to-date demographic, financial, and insurance information
• Schedule, reschedule, and confirm appointments to support smooth clinic flow
• Verify insurance eligibility, benefits, and authorization requirements
• Collect co-pays and explain financial policies, including sliding fee scale programs
• Answer incoming calls and assist with patient questions and needs
• Maintain accurate electronic records in Dentrix and AthenaOne
• Ensure confidentiality and compliance with HIPAA standards

Leadership & Team Support

• Provide daily guidance, coaching, and training to registration staff
• Cookordinate team schedules, assignments, and coverage
• Monitor registration accuracy and identify opportunities for improvement
• Support onboarding, training, and hiring of new team members
• Collaborate with providers, billing, and leadership to improve operations and patient experience
• Track performance metrics and assist with reporting

Insurance & Compliance Expertise

• Manage dental and medical insurance verification processes
• Ensure accurate documentation of Kentucky Medicaid eligibility, benefits, and authorizations
• Interpret insurance guidelines to support proper scheduling and patient communication
• Stay current with payer requirements, policies, and FQHC standards