Dental Receptionist

Position Highlights

• 0.9 FTE (36 hours per week)
• $17.31-$21.20/hour DOE with potential for higher pay for experienced candidates
• Additional pay for bilingual skills
• 100% employer-paid health insurance, including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and more!

What You’ll Do

• Answers the phone, transfers calls, and takes messages
• Greets patients and maintains patient and visitor logs
• Notifies appropriate person of patient arrivals
• Provides translation services as needed
• Ensures accurate and complete data and forms are collected for all patients
• Creates and maintains patient charts, registers new patients, and updates patient data in the computer
• Schedules patient appointments according to guidelines
• Notifies providers of no-shows and cancellations
• Adjusts and updates the schedule for cancellations, new patients, and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation
• Aids patients with insurance plan questions
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments, and generating end-of-day reports
• Manages the referral process from inception to completion
• Manages the recall process to include follow-up communication for routine care, treatment plan completion, and other appointments
• Ensures that clinic-generated documents are sent to the Health Information department and office-related clinic documents are filed in the patient’s record
• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
• Performs other duties as assigned

Qualifications

• High School Diploma or GED
• One year's experience in a clinic, optometry, or dental office preferred
• Bilingual (English/Spanish) required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers, and staff in a professional manner
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical or dental terminology