Dental Receptionist

About the role

Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient-centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC's mission to deliver high-quality, accessible dental care to the diverse communities we serve.

Position Highlights

• 1.0 FTE (40 hours per week)
• $18.45-$22.60/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

Responsibilities

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival
• Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients
• Creates and maintains patient charts, registers new patients and updates patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed
• Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients' questions in person, via phone, and patient portal systems
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Manages the Referral Process, working on referrals from inception through completion
• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient's record
• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• One year's experience in a clinic, optometry or dental office preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) required at a level 9
• Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical or dental terminology and healthcare billing insurance preferred
• Ability to deliver outstanding customer service

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."