Dental Receptionist

About the role

This is a full-time position with benefits.

Responsibilities

• Greet patients and visitors with compassion and professionalism, creating a welcoming environment.
• Answer and direct incoming telephone calls courteously, addressing patient questions and ensuring timely communication.
• Maintain patient confidentiality in accordance with HIPAA regulations while providing accurate information and assistance.
• Schedule appointments, prepare patient charts, verify demographic and insurance information, and help maintain an efficient patient flow throughout the clinic.
• Collect and verify insurance and third-party payer information, accurately record charges, and process patient billing as indicated on the encounter form.
• Explain the Sliding Fee Scale program to eligible patients and ensure appropriate documentation and adjustments are completed.
• Collect, process, and accurately reconcile patient payments while following established cash handling procedures.
• Collect and maintain patient registration and utilization data to support Uniform Data System (UDS) reporting requirements.
• Work collaboratively with providers and fellow team members to ensure exceptional patient care and clinic efficiency.
• Demonstrate initiative by completing assigned tasks independently, identifying opportunities to assist patients and coworkers, and contributing to the overall success of the clinic.
• Maintain a positive, professional attitude and provide outstanding customer service to patients, visitors, and coworkers at all times.

Requirements

• High school diploma or GED required.
• Previous customer service experience required; healthcare or medical office experience preferred.
• Experience handling cash and processing patient payments accurately REQUIRED.
• Ability to use computers, electronic medical records, and standard office equipment, including Microsoft Office applications.
• Excellent communication and interpersonal skills with the ability to interact professionally and compassionately with patients, families, and coworkers.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and work in a fast-paced environment.

Qualifications

• None specified.

Skills

• Customer service skills
• Medical office experience
• Computer skills
• Communication skills
• Organizational skills

Benefits

• Dental Insurance
• Health Insurance
• Vision Insurance

Pay

Not specified.

Schedule

Monday-Thursday 8:00AM-6:00PM